Shipping Policy
This Shipping Policy applies to orders placed through betterhomelive.com.
Shipping Destination
BetterHomeLive currently ships only to addresses in the United States.
We do not offer international checkout at this time. Orders may be fulfilled through different fulfillment centers depending on product availability and destination. We do not publish warehouse countries or street addresses.
Order Processing
Orders are generally processed within 1–3 business days after the order is placed and payment is authorized.
Business days are Monday through Friday and exclude U.S. holidays. Processing time is separate from transit time. Orders placed on weekends or holidays begin processing during the next business period.
An order may require additional review when payment, inventory, or address information needs confirmation. We may contact you using the email provided at checkout.
Estimated Transit Time
After processing, standard shipping is estimated to take 7–15 business days.
Delivery estimates are not promised arrival dates. Weather, peak shopping periods, carrier or fulfillment disruptions, remote destinations, address problems, and other events outside our reasonable control can affect transit.
If we learn that an order cannot ship within the stated processing timeframe, we will contact you with an updated estimate and available options as required by applicable law.
Shipping Rates
- Free Standard Shipping: Merchandise subtotal of $59 or more after discounts and before taxes.
- Flat-Rate Standard Shipping: $6.99 for merchandise subtotals below $59.
The applicable rate is shown at checkout before payment. Taxes, duties, and other government charges do not count toward the free-shipping threshold.
Tracking
Tracking information is sent to the checkout email when available after shipment. Tracking may take time to display the first scan or update during transfers.
Carrier selection depends on the item, destination, and fulfillment center. BetterHomeLive does not promise or publicly list a specific carrier.
Separate Packages
Items from the same order may ship separately because BetterHomeLive uses multiple fulfillment centers. Separate shipments may have different tracking numbers and arrival dates. This does not by itself create an additional shipping charge.
Address Accuracy and Changes
Customers are responsible for entering a complete and accurate shipping address.
Address-change requests must be emailed to support@betterhomelive.com within 12 hours of placing the order. We will make a reasonable effort to help, but a change is not available after shipment and may not be possible after processing begins.
If a package is returned, delayed, or lost because of an incorrect or incomplete customer-provided address, additional shipping costs may apply before reshipment. We will review the circumstances before requesting payment.
Delivery Delays
If tracking has not updated, allow a reasonable period for the next carrier scan. Weekends, holidays, and transfers between delivery networks can delay updates.
For a substantially delayed shipment, email support@betterhomelive.com with your order number. We will review the available tracking and fulfillment information and help determine the next step.
Packages Marked Delivered
If tracking shows “Delivered” but the package cannot be found:
- Confirm the shipping address on the order.
- Check the mailbox, porch, side doors, building reception, parcel lockers, and other delivery areas.
- Ask household members, neighbors, or building staff.
- Review carrier delivery notes and contact the carrier.
- Email BetterHomeLive promptly if the package remains missing.
We will review available tracking and delivery information. A replacement or refund is not automatic solely because tracking shows delivery or because a customer reports nonreceipt; the resolution will depend on the investigation and applicable law.
Import Duties and Taxes
Orders may be fulfilled from different locations. If import duties, customs charges, or similar fees apply, they are the customer’s responsibility unless applicable law requires otherwise. BetterHomeLive does not control government assessments or collection timing.
Cancellations
Cancellation requests must be submitted within 12 hours of placing the order. We will make a reasonable effort to approve the request when processing has not advanced. Orders cannot be canceled after shipment.
Contact
For shipping questions, email support@betterhomelive.com.
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.
Typical response time: 1–2 business days.