Contact Us
We’re here to help with product questions, orders, shipping, returns, and payments.
Email Support
Email: support@betterhomelive.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
We usually respond within 1–2 business days. Messages received on weekends or U.S. holidays will be reviewed during the next support period.
Company Name
wuhan xike keji youxiangongsi
Company Adress
hu bei sheng wu han shi wu chang qu zhong bei lu 24 hao long yuan da sha A dong 1 dan yuan 13 ceng 1306 fang -06,
China
Before You Send Your Message
For an order question, please include:
- Your full name
- The email address used at checkout
- Your order number
- The product name
- A clear description of your question or issue
- Photos of the product, packaging, and shipping label when reporting damage, missing items, or an incorrect item
Please do not send complete payment-card details, passwords, or other sensitive financial information.
Time-Sensitive Requests
Cancellation and address-change requests should be submitted within 12 hours of placing the order. We will make a reasonable effort to help, but changes are not available after an order has shipped and may not be possible once processing has begun.
Damage, missing-item, and incorrect-item reports should be submitted within 7 days of delivery with the order number and clear photos.
No Public Storefront or Return Address
BetterHomeLive provides customer service by email and does not publish a retail storefront or walk-in address. Approved returns receive the correct return instructions and address by email. Do not send a return without authorization.