Return & Refund Policy

We want customers to understand the return process before ordering. This policy applies to purchases made through betterhomelive.com and does not reduce rights that cannot be limited under applicable law.

30-Day Return Window

You may request a return within 30 days after delivery.

To be considered, the return request must be submitted within the 30-day period and the item must meet the eligibility conditions below. Contacting BetterHome does not automatically approve a return; wait for written authorization and instructions.

Return Eligibility

For a standard change-of-mind return, the product must be:

• Unused, unworn, and unwashed
• Undamaged and in resalable condition
• In its original packaging
• Returned with all accessories, parts, manuals, labels, and included items
• Accompanied by proof of purchase

These standard condition requirements do not prevent a customer from reporting an item that arrived damaged, defective, incomplete, or incorrect.

Items Not Eligible for Change-of-Mind Returns

The following are not eligible for a standard change-of-mind return:

• Used, worn, washed, altered, or customer-damaged items
• Opened personal-care or beauty hygiene products
• Custom or personalized products
• Gift cards
• Items marked Final Sale before purchase

An unopened personal-care or beauty hygiene product may be eligible if it is unused, its seals remain intact, and it otherwise meets this policy.

These exclusions do not limit available remedies for items that arrive damaged, defective, incomplete, or different from what was ordered, or any rights that apply by law.

Return Authorization Is Required

Before sending any item, email support@betterhomelive.com with:

• Your name
• Order number
• Product name
• Reason for the return
• Photos when the item is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide instructions and the appropriate return address.

Do not send a return without authorization. BetterHome uses multiple fulfillment centers, and the address on the original package might not be the correct return destination. Unauthorized returns may be delayed, refused, lost, or ineligible for processing if they do not reach the assigned facility.

BetterHome does not publish a public return address.

Return Shipping Costs

BetterHome Responsibility

BetterHome will pay reasonable authorized return-shipping costs when the item:

• Arrived damaged
• Is defective
• Is missing included parts
• Is different from the item ordered

Follow the instructions we provide. We might offer a prepaid label, reimbursement, or another reasonable resolution depending on the item and location.

Customer Responsibility

The customer pays return shipping for:

• A change of mind
• Ordering the wrong item, quantity, size, color, or option
• A return unrelated to product quality, damage, missing parts, or fulfillment error

Use a trackable return method and retain the shipping receipt. BetterHome is not responsible for a customer-arranged return that is lost before reaching the authorized return facility, except where applicable law provides otherwise.

Damaged, Defective, Missing, or Incorrect Items

Contact us within 7 days of delivery at support@betterhomelive.com. Include the order number and clear photos of:

• The product and the issue
• All items received
• The outer and inner packaging
• The shipping label

Keep the product and packaging until we provide instructions. We will review the information and offer an appropriate resolution based on the circumstances, available inventory, and applicable law.

The 7-day reporting request helps us investigate promptly. It does not eliminate rights that cannot be limited under applicable law.

Inspection and Approval

Returned items are inspected after arrival. We may decline or reduce a refund when a change-of-mind return does not meet the disclosed eligibility conditions, subject to applicable law.

If additional information is needed, we will contact the email used for the return request.

Refunds

After a return is received, inspected, and approved, the refund is issued to the original payment method.

The refund generally appears within 5–10 business days after issuance. Banks and payment providers may need additional time to post the credit.

Original shipping charges are not refunded for change-of-mind returns. When the return results from a damaged, defective, incomplete, or incorrect item, authorized shipping charges and any appropriate original shipping amount will be handled according to the circumstances and applicable law.

BetterHome cannot issue a refund to a different card, account, or payment method.

Exchanges

BetterHome does not process direct exchanges.

To obtain another product, size, color, or option, return the eligible original item for a refund and place a new order. Availability and price can change between orders.

Order Cancellations

You may request cancellation within 12 hours of placing an order by emailing support@betterhomelive.com.

We will make a reasonable effort to cancel an order that has not advanced in processing. A request is not approved until BetterHome confirms it. Orders cannot be canceled after shipment.

Chargebacks and Payment Disputes

Please contact us first when you believe an order, refund, or charge is incorrect so we can review the records and attempt to resolve the issue. This does not prevent you from exercising rights available through your payment provider or applicable law.

Contact

Email: support@betterhomelive.com

Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Typical response time: 1–2 business days